Frequently Asked Questions

Discount Codes & Promotions

How do discount codes work?

• Where can I enter a code? You can apply your discount code in the cart or during checkout in the "Discount code / coupon" field. The order total will update automatically after the code is applied.

• Usage conditions: discount codes may have expiration dates, minimum order values, product or category restrictions, or limited usage availability.

• Combining promotions: discount codes generally cannot be combined with other codes or selected promotions unless stated otherwise.

• Discount scope: discounts usually apply to products only. Shipping fees and additional payment-related costs are excluded unless specified in the promotion terms.

• After placing an order: discount codes cannot be added retroactively. Refunds are issued for the amount actually paid. Promotional codes are not automatically reactivated after returns unless explicitly stated in the promotion rules.

• If the code does not work: check the expiration date, usage limits, minimum cart value requirements, spelling, and whether selected products or promotions are excluded. Some codes may be available only for logged-in customers.

Can discount codes be used on discounted products?

• In most cases no, unless the promotion is clearly marked as combinable.

Can I use more than one discount code in a single order?

• Usually one discount code per order.

Availability & Order Processing

Where are orders shipped from? Do you only sell in-stock products?

• Orders are shipped from our warehouse in Poland. We dispatch orders across the European Union and selected international destinations directly from our own warehouse.

• We only sell products that are physically in stock. Product availability reflects actual warehouse inventory. We do not offer products that are unavailable or not yet secured in stock.

• Inventory updates: stock levels are synchronized regularly. In rare situations involving inventory discrepancies, such as the last available unit, we will contact you and provide a quick resolution.

How can I check if a product is available?

• Product page status displays current availability information such as "In Stock", "Temporarily Unavailable", or estimated dispatch time.

• Variants such as color or version may have different availability statuses.

• Cart availability is verified during checkout. Adding a product to the cart does not reserve inventory until the order is completed and confirmed.

A product is unavailable. What can I do?

• Use the "Notify Me When Available" option, if available, and enter your email address. You will receive a notification once the product is restocked.

• For larger orders or urgent requests, please contact us. We can verify incoming deliveries and estimated restock availability.

How long does delivery take?

• Delivery times depend on the destination country, selected shipping method, and local courier operations.

• Available shipping options and estimated transit times are displayed during checkout before payment confirmation.

• Additional delivery information is available on the Shipping & Delivery page.

Payments

Which payment methods are available?

• We support secure international payments through Stripe and PayPal.

• Depending on your country and checkout configuration, available payment methods may include credit and debit cards, Apple Pay, Google Pay, PayPal, local payment methods, and bank transfers.

• Only payment methods available for your selected delivery country and order configuration will be displayed during checkout.

Are payments secure?

• Yes. Payments are processed through trusted international payment providers using encrypted and secure transaction systems.

• We do not store full payment card details on our servers.

Can I change the payment method after placing an order?

• Please contact customer support. We will verify whether payment changes are still possible at the current order stage.

Customer Account

Why should I create an account?

• Faster checkout: save shipping addresses and billing information for future orders.

• Order tracking: access order history, shipment tracking numbers, and downloadable documents.

• Simplified returns and support: manage returns and service requests without re-entering your details.

• Wishlist and repeat purchases: save products for later and reorder previously purchased items more easily.

• Additional customer benefits: selected promotions, loyalty features, or account-based discounts may be available for registered customers.

Do I need an account to place an order?

• No. Guest checkout is available. Creating an account simply provides access to additional features and order management tools.

Returns & Claims

How much time do I have to return an order?

• Customers within the European Union have the right to withdraw from the purchase within 14 calendar days of delivery without providing a reason.

• Detailed return instructions are available on the Returns & Refunds page.

How do I start a return?

• Log in to your account or use the return form, select the order or product you wish to return, and follow the return instructions provided.

What about warranty claims or missing parts?

• Please describe the issue and include photos or videos whenever possible. After reviewing the request, we will confirm the next steps.

• For missing building block elements, customer support will assist you with the replacement process whenever applicable.

Authenticity & Distribution

Is this an official and legitimate REOBRIX store?

• Yes. Our store operates as a legally registered ecommerce business.

• Official distribution: we operate as an official REOBRIX distributor based in the European Union.

• Authentic products: all products are original and sourced through authorized distribution channels.

• Company details and policies: business information, store policies, and legal documents are available on the relevant pages throughout the website.

Contact

How can I contact you?

• Contact details and business hours are available on the Contact page.

• We are happy to assist with product selection, availability questions, shipping information, and order support.