Privacy Policy

1. General Information

This Privacy Policy explains how personal data is collected, used, stored, and protected when using our online store and related services.

The administrator of personal data processed through this website is Farmline Sp. z o.o., registered in Poland, with its registered office at ul. Paderewskiego 3, 87-162 Lubicz Górny, Poland, VAT ID: PL8792647097.

If you have any questions regarding this Privacy Policy or the processing of personal data, you can contact us at: zamowienia@reobrix.pl.

Personal data is processed in accordance with the General Data Protection Regulation (GDPR) — Regulation (EU) 2016/679 of the European Parliament and of the Council.

2. What Data We Collect

Depending on how you use the website, we may collect the following information:

• name and surname,
• billing and shipping address,
• email address,
• phone number,
• company and VAT information (if applicable),
• payment and transaction details,
• order history and customer support communication,
• technical information such as IP address, browser type, device information, and cookies.

3. Purpose and Legal Basis of Processing

Your personal data may be processed for the following purposes:

• Order processing and contract fulfillment - including payment processing, shipping, invoicing, and customer support.
• Customer account management - including login access, order history, and account-related communication.
• Shipping and logistics operations - including shipment tracking, customs documentation, and delivery handling.
• Marketing communication - including newsletters and promotional emails, only if consent has been provided.
• Fraud prevention and transaction security - including payment verification and abuse prevention.
• Analytics and website improvement - including traffic analysis, website functionality optimization, and performance monitoring.
• Legal obligations - including accounting, tax, and consumer protection requirements.
• Protection of legitimate interests - including dispute handling, claims defense, and service security.

Legal bases for processing include:

• performance of a contract,
• compliance with legal obligations,
• legitimate business interests,
• user consent where required.

4. Payment Providers and Shipping Partners

To process orders and payments, personal data may be shared with trusted third-party service providers strictly to the extent necessary for service fulfillment.

These may include:

• payment providers such as Stripe and PayPal,
• shipping carriers and logistics partners operating within the European Union and internationally,
• IT infrastructure and ecommerce service providers,
• analytics and marketing service providers,
• customer support and communication tools.

Third-party providers process personal data according to their own privacy policies and applicable legal requirements.

5. International Data Transfers

Some service providers used by the store may process personal data outside the European Economic Area (EEA).

Whenever such transfers occur, we ensure that appropriate safeguards are applied in accordance with GDPR requirements, including the use of Standard Contractual Clauses approved by the European Commission or equivalent legal mechanisms.

6. Data Retention

Personal data is stored only for as long as necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may vary depending on:

• legal and accounting obligations,
• warranty and consumer rights requirements,
• fraud prevention and security needs,
• tax regulations,
• ongoing disputes or legal claims,
• marketing consent validity.

Marketing-related data is processed until consent is withdrawn.

7. Your Rights Under GDPR

You have the right to:

• access your personal data,
• correct inaccurate data,
• request deletion of data ("right to be forgotten"),
• restrict processing,
• object to processing based on legitimate interests,
• withdraw consent at any time,
• receive a copy of your data (data portability),
• file a complaint with the relevant data protection authority.

To exercise your rights, contact us at: zamowienia@reobrix.pl.

8. Cookies and Analytics

Our website uses cookies and similar technologies to ensure proper functionality, improve user experience, analyze traffic, and support marketing activities.

Cookies may include:

• Essential cookies - required for core website functionality such as login sessions and shopping cart operations.
• Analytics cookies - used to understand website traffic and improve performance.
• Marketing cookies - used to measure advertising effectiveness and personalize marketing communication.
• Preference cookies - used to remember selected settings and user preferences.

We may use services such as:

• Google Analytics,
• Google Tag Manager,
• Meta/Facebook advertising tools,
• payment and fraud prevention systems,
• other ecommerce and analytics technologies.

You can manage cookie preferences through your browser settings or cookie consent settings available on the website.

9. Data Security

We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, disclosure, loss, destruction, or misuse.

Payment transactions are processed through secure and encrypted payment gateways operated by certified external payment providers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.

The latest version will always be available on this website.

11. Contact

If you have questions regarding this Privacy Policy or personal data processing, please contact us at:

zamowienia@reobrix.pl